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Making A Return

MAKING A RETURN BY MAIL

Option 1: Use the postage-paid return label

Complete the return form and include it with your return

Affix the return label to your box

Leave your package where you normally leave outgoing mail or take it to your local post office

Please allow up to two weeks for us to receive and process your return. We will deduct $5 from your order refund for return postage when using the postage-paid return label. This fee does not apply to gift returns. Return tracking information will be available up to three days after mailing. You will receive an email once your return is processed.

If you have lost or misplaced your return label, print a new one using your order number and billing zip code. If you need further assistance, please call us via email us at krushvelvet85@yahoo.com. 

Option 2: Pay the return postage yourself

The package should be taken to your postal carrier and mailed to the following address:

KRUSH VELVET/RETURNS DEPARTMENT 

11025 WESTLAKE DRIVE 

CHARLOTTE NC 28273

This address can only be used to return items purchased at KrushVelvet.com.