MAKING A RETURN BY MAIL
Option 1: Use the postage-paid return label
• Complete the return form and include it with your return
• Affix the return label to your box
• Leave your package where you normally leave outgoing mail or take it to your local post office
Please allow up to two weeks for us to receive and process your return. We will deduct $5 from your order refund for return postage when using the postage-paid return label. This fee does not apply to gift returns. Return tracking information will be available up to three days after mailing. You will receive an email once your return is processed.
If you have lost or misplaced your return label, print a new one using your order number and billing zip code. If you need further assistance, please call us via email us at firstname.lastname@example.org.
Option 2: Pay the return postage yourself
The package should be taken to your postal carrier and mailed to the following address:
KRUSH VELVET/RETURNS DEPARTMENT
11025 WESTLAKE DRIVE
CHARLOTTE NC 28273
This address can only be used to return items purchased at KrushVelvet.com.